SLA Management
Employees and managers raise tickets via portal, email, or chat.
How AI Works
Step 01
Intake request
Employees and managers raise tickets via portal, email, or chat.
Step 02
Auto-route
Rules assign queues by category, urgency, and team ownership.
Step 03
Resolve with SLA
Agents work priority queues with timers, notes, and escalations.
Step 04
Report & improve
Leadership sees backlog, breach risk, and category trends.
Interactive AI Pipeline
1
Intake
2
Auto-Route
3
Prioritize
4
Resolve
5
Escalate
6
Report
1
Intake
2
Auto-Route
3
Prioritize
4
Resolve
5
Escalate
6
Report
Pipeline stages: Intake, Auto-Route, Prioritize, Resolve, Escalate, Report
1
Intake
2
Auto-Route
3
Prioritize
4
Resolve
5
Escalate
6
Report
Feature Showcase
Auto-Routing
Rules assign queues by category, urgency, and team ownership.
Priority Queues
Agents work priority queues with timers, notes, and escalations.
Escalation Rules
Leadership sees backlog, breach risk, and category trends.
Agent Workbench
Employees and managers raise tickets via portal, email, or chat.
Employee Portal
Rules assign queues by category, urgency, and team ownership.
Category Taxonomy
Agents work priority queues with timers, notes, and escalations.
Audit History
Leadership sees backlog, breach risk, and category trends.
Ops Dashboards
Employees and managers raise tickets via portal, email, or chat.
SLA Management
Employees and managers raise tickets via portal, email, or chat.
Auto-Routing
Rules assign queues by category, urgency, and team ownership.
Priority Queues
Agents work priority queues with timers, notes, and escalations.
Escalation Rules
Leadership sees backlog, breach risk, and category trends.
Agent Workbench
Employees and managers raise tickets via portal, email, or chat.
Employee Portal
Rules assign queues by category, urgency, and team ownership.
Category Taxonomy
Agents work priority queues with timers, notes, and escalations.
Audit History
Leadership sees backlog, breach risk, and category trends.
Ops Dashboards
Employees and managers raise tickets via portal, email, or chat.
Impact
95%
SLA Adherence
Priority queue discipline
80%
Auto-Route
Tickets assigned instantly
45%
Backlog Drop
Clearer ownership
2x
Resolve Speed
Faster people ops
95%
SLA Adherence
Priority queue discipline
80%
Auto-Route
Tickets assigned instantly
45%
Backlog Drop
Clearer ownership
2x
Resolve Speed
Faster people ops
- 95% SLA Adherence: Priority queue discipline
- 80% Auto-Route: Tickets assigned instantly
- 45% Backlog Drop: Clearer ownership
- 2x Resolve Speed: Faster people ops
0%
SLA Adherence
Priority queue discipline
0%
Auto-Route
Tickets assigned instantly
0%
Backlog Drop
Clearer ownership
0x
Resolve Speed
Faster people ops
Enterprise Integrations
Workday
SAP
Oracle
SuccessFactors
Greenhouse
Lever
Darwinbox
Zoho
API
Workday
SAP
Oracle
SuccessFactors
Greenhouse
Lever
Darwinbox
Zoho
API
Integrations: Workday, SAP, Oracle, SuccessFactors, Greenhouse, Lever, Darwinbox, Zoho, API
Workday
SAP
Oracle
SuccessFactors
Greenhouse
Lever
Darwinbox
Zoho
API
Security & Trust
SOC 2
Type II controls for enterprise trust
ISO 27001
Information security management
GDPR
EU privacy-by-design workflows
HIPAA
Healthcare-ready data handling
DPDP
India digital personal data compliance
AES-256
Encryption at rest and in transit
Zero Trust
Least-privilege access everywhere
SOC 2
Type II controls for enterprise trust
ISO 27001
Information security management
GDPR
EU privacy-by-design workflows
HIPAA
Healthcare-ready data handling
DPDP
India digital personal data compliance
AES-256
Encryption at rest and in transit
Zero Trust
Least-privilege access everywhere
Testimonials
Watch reviews“AIVENTURA reduced our time-to-hire by 60%. The AI interview and background verification integration is seamless and incredibly accurate.”
PS
Priya Sharma
Head of Talent Acquisition · TechNova Solutions
“Enterprise-grade security and compliance features gave us confidence to scale our hiring across 12 countries. Outstanding platform.”
RK
Rajesh Kumar
CHRO · FinEdge Capital
“The verification turnaround time is unmatched. What used to take weeks now completes in 48 hours with full audit trails.”
SM
Sarah Mitchell
VP People Operations · HealthFirst Global
“AIVENTURA reduced our time-to-hire by 60%. The AI interview and background verification integration is seamless and incredibly accurate.”
PS
Priya Sharma
Head of Talent Acquisition · TechNova Solutions
“Enterprise-grade security and compliance features gave us confidence to scale our hiring across 12 countries. Outstanding platform.”
RK
Rajesh Kumar
CHRO · FinEdge Capital
“The verification turnaround time is unmatched. What used to take weeks now completes in 48 hours with full audit trails.”
SM
Sarah Mitchell
VP People Operations · HealthFirst Global
Related services
Communication PlatformUnified messaging for candidates, clients, and verification vendors in one inbox.Employee OnboardingDigital onboarding workflows with document collection, e-signatures, and BGV triggers.Analytics DashboardReal-time hiring and verification analytics with custom reports and executive dashboards.
FAQ